Need to return your product? We accept returns for unused items purchased directly from the Ello website within 30 days of your purchase date. For products purchased from any other retailer, you will need to return the product to that same retailer and your return will be subject to the policies of that retailer.
All returns or exchanges must be unused and in their original condition with packaging attached. If your order is eligible for return and you would like to initiate a return for a refund, you can start your return process here. Please have your original order number handy and follow the prompts in the form. We will send you a prepaid return label for easy return of your merchandise,
Refunds to your account will take approximately seven days after we receive your product. Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.